C1: In What Ways Can I Communicate Effectively?

It has been said that we have two ears and one mouth for a reason—to listen more than we speak. Active listening is the key to a successful mentoring relationship. A successful CN needs to be mindful of the delicate balance between (too much) chatter and attentive listening.

The next two pages in this unit are quizzes. These two quizzes will ask you to think about how you may communicate with your newcomer. You will be asked to consider some vocabulary that can help facilitate communication across language barriers as well as some critical incidents that address problems with miscommunication sometimes happens.  


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Last modified: Friday, 23 January 2015, 03:51 PM
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